FAQ

Questions? You are in the right place.

Please review the materials below to find answers to our most common questions. If you need additional assistance, please reach out to your assigned salesperson or email us at info@mircweb.com.

B2B Portal Overview Video

 FAQs:

Q: Do you charge shipping for online orders?

A: The default shipping charge is currently $50 per order. However, if you cart totals more than $2,500 your shipping charges are waived. 

Q: What happens when I place an order in the B2B Wholesale Portal?

A: When you place an order, you must enter your credit card information. Entering your credit card information places a hold on the inventory and enters your order into our process for picking, packaging and shipping. Once your order ships, you will receive tracking information. If there are any issues with your order your assigned Salesperson will contact you. 

Q: Can I reserve inventory and place an order later?

A: All inventory is on a first-come, first-served basis. The only way to ensure you get the guitar you want (especially if inventory levels are low) is to pay for a completed order. 

Q: What does RRP mean?

A: The Price shown in the RRP field is MAP. RRP stands for Recommended Retail Price.

Q: Where does MIRC get their inventory?

A: MIRC partners with musical instrument manufacturers to refurbish stringed instruments. This can include overstock, discontinued, blemished, end of life product, and in some cases instruments in need of repair.

Q: Does MIRC carry any new products?

A: Yes! Nashville Guitar Works is MIRC’s line of new Guitars, Basses, Amps, & other music products. For more information on NGW, please visit www.nashvilleguitarworks.com

Q: Why do some of the used instruments from MIRC have a “used” stamp on the back of the headstock?

A: This step is a long-standing agreement we have had with some of our manufacturing partners taken to protect their interests and to prevent the filing of improper warranty claims.  For many consumers, the “used” stamp is recognized as a sign of quality, giving confidence that an instrument originating from MIRC has been properly set-up and refurbished by a professional tech.

Q: Why do some of the instruments from MIRC have a reassigned serial number?

A: This step is also taken on an individual basis, based on agreements with our manufacturing partners. Like the “used” stamp many consumers have recognized MIRC’s reassigned serial number as a symbol of quality instrument refurbishment.

Q: Does every used instrument from MIRC get stamped “used” and/or get a reassigned serial number?

A: No, not all instruments receive this treatment. Each manufacturer has its own individual agreement with MIRC.

Q: We aren’t open for business yet. Can I still order?

A: For brick and mortar stores, you may place orders before your official opening. We may request items including but not limited to: EIN, sales tax ID paperwork, bank statements, or lease agreements.

For online stores, you can order from MIRC once your online store or online marketplace shop is live.

Q: I have a guitar I want to sell, will MIRC buy it?

A: No, we partner with instrument manufacturers and do not purchase individual instruments from the general public.